We respond to every message. Use the appropriate address below so your note reaches the right team quickly.
Where to write
- Session issue — [email protected] (replies within 2 hours, 9am–6pm).
- General questions — [email protected].
- Press & partnerships — [email protected].
- Privacy / data — [email protected].
Turnaround
Session support during office hours (Mon–Fri, 9am–6pm) is usually answered within two hours. Weekend messages are handled on the next business day. Privacy and legal requests receive a substantive reply within 30 days, as required by law.
Tell us what happened
Whether it is a bug, a confusing page, or a reader who went above and beyond, we want the whole story. Specific feedback — with session times, reader names, and exact messages — is what helps us improve the platform.